The IAITAM Certified Mobile Asset Management (CMAM) course is meticulously designed to equip individuals and their respective organisations with the necessary skills to effectively oversee mobile device management. The number of mobile devices within enterprises, whether they are corporate-owned or part of a BYOD approach, has introduced unprecedented intricacies to IT Asset Management (ITAM) in modern IT environments.
Course Overview
Encompassing both company-owned assets and employee-owned devices, this course is grounded in the IAITAM Best Practice Library—a robust foundation that covers financial feasibility, risk mitigation, policy enforcement, and the lifecycle management of mobile assets. Given the profound influence of mobile devices on organisational dynamics, this course ensures readiness to address their management with competence and confidence.
This course provides participants with the essential knowledge to navigate through personnel, policies, and processes, which constitute the core pillars of organisational IT management.
Topics covered include;
- Mobile Asset Management and ITAM
- People & Mobile Assets
- Bring Your Own Device (BYOD)
- Tools
- Repository Management Assessment
- The 12 KPAs and Mobile Asset Management
- Program Management & Mobility
- Policy Management & Mobility
- Communication & Education Management & Mobility
- Education & Mobility
- Acquisition Management & Mobility
- Asset Identification Management & Mobility
- Software & Application Licensing
- Disposal Management & Mobility
- Documentation Management & Mobility
- Financial Management & Mobility
- Vendor Management & Mobility
- Data Protection
Learning Outcomes
By completing the Certified Mobile Asset Management (CMAM) course, participants will be able to:
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Establish Effective Inventory Processes for Mobile Assets: Design and implement inventory processes and controls, including asset tagging, automaton tools (e.g., discovery tools), and coordination with help desk operations to ensure proper assignment of mobile assets based on standards, budgets, and customer requirements.
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Enhance Visibility and Control of Mobile Assets: Maintain comprehensive visibility into mobile asset inventories, both in use and in storage, by developing lifecycle controls to maximise value, reduce support and rollout costs, and ensure organisational efficiency and performance.
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Develop Mobile Asset Management Programs: Create, implement, and promote policies, processes, procedures, and measurements for mobile asset acquisition, installation, usage, and disposition.
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Ensure Legal Compliance: Educate and enforce adherence to legal requirements for managing mobile assets.
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Optimise Mobile Asset Allocation: Provide appropriate mobile assets for specified users and applications, refreshing at optimal intervals to maximise value and redeploying assets to reduce unnecessary acquisitions.
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Integrate Asset Information Processes: Establish linkages between informational elements, such as uniquely identifying contracts, to track relationships between mobile assets and contract documentation.
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Problem-Solving in Mobile Asset Management: Leverage available resources to address challenges, recognising the interconnected impact of Mobile Asset Management (MAM) on broader business objectives.
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Ensure Secure and Compliant Disposition: Meet regulatory requirements for disposal, execute secure disposal practices, maintain proper documentation, safeguard organisational data, monitor disposition choices, harvest software, and audit disposition vendors.
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Develop and Maintain Mobility Security Processes: Implement and sustain comprehensive security measures to protect mobile assets.
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Establish Mobility and BYOD Policies: Develop, maintain, and communicate clear policies regarding mobility and Bring Your Own Device (BYOD) practices.
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Integrate Mobile Asset Management in Help Desk Operations: Create a focused help desk that includes Mobile Asset Management as a core component.
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Support Mobile Projects: Plan and participate in mobile asset-related projects that improve organisational efficiency, performance, and goal achievement.
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Lead Vendor Management Efforts: Provide strategic direction for developing and maintaining an effective Vendor Management program.
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Support Asset Management Teams: Empower, train, and support personnel responsible for Mobile Asset Management.
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Foster Collaboration Across Business Units: Build and nurture productive relationships with all business units, including IT functions and customer-facing teams.
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Secure Executive Management Support: Advocate for and sustain executive management backing for all IT-related initiatives through alignment, measurement, and communication of outcomes.
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Promote Mobile Asset Awareness: Develop and implement communication plans to increase employee awareness of Mobile Asset Management practices.
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Support CITAM Responsibilities: Execute responsibilities in alignment with the Certified IT Asset Manager (CITAM™) program goals.
Who should attend
While prior experience is not mandatory for enrolling in the CMAM course, the content encompasses concepts tailored to fulfil the requirements of mobile IT Asset Managers. The course covers topics designed for immediate practical application and also serves as a platform for discussion among individuals tasked with executing, overseeing, and leading mobile asset initiatives within their respective organisations.
Prerequisites
While there are no formal prerequisites for this course, a basic understanding of contracts and mobile lifecycle management is recommended.
Exam & Certification
The online examination is completed through the IAITAM education portal. This is available after your course and achieved through APMG International.
- One hundred (100) questions are on the IAITAM CMAM exam and a passing mark is achieved by attaining 85% or higher
- Online certification testing is available for students starting at 8 AM the day after class finishes; from this point the exam will be open for 14 calendar days. However, it is suggested to take the exam as soon as possible following the course
- Testing requires non-interrupted internet connection and may be taken at any time during the open period; once a test is started, students are required to complete it during that session and are permitted up to 3 hours to complete
- Exam results are available immediately after completing the exam within the IAITAM Exam Centre
- One test retake is free of charge for those that fail to achieve pass status on the first attempt; retakes are available after a 24 hour window of the first attempt and must be completed during the 14 day open period. If the second attempt is unsuccessful, the exam may be repurchased at non-member pricing. No discounts apply.
- If a student is unable to complete the exam and retake (if needed) within their 14 day window, a one-time seven (7) day extension can be purchased for $50USD; this option must be completed before the initial 14 day window expires.
- If certification is not achieved or exam time frame lapses then students will have one year to purchase the exam again. After one year has expired, the course must be purchased and may be acquired at membership pricing.
Course Material & Inclusions
This course comes with access to IAITAM e-materials. These materials are made available to students prior to attending the course. Students will need to register on the IAITAM Education Centre, this is also where the examination is conducted.
Note: The course manual for this class is protected by the certification provider through the use of Digital Rights Management software.
Eligible students will also receive complimentary access to the ITAM Foundation with CAMP certification via our on-demand course option. CMAM candidates will have access to their online ITAM Foundation course for 90 days. This is not a pre-requisite for the CMAM course but candidates can start to review prior to the course if they choose too. This includes the examination as well if they would like to sit for the certification. Eligible students are those who haven't received the CAMP course previously.
The CMAM online examination is conducted via the IAITAM education centre, a complimentary CMAM exam re-sit if you miss out on passing your certification the first time - please refer to the exam tab for further details on the examination.
A digital badge you can share with your network of your course achievement will be provided via email upon completion of your course.
